If you've never replaced the roll in your WARE dispenser, you're not alone. The whole design assumption is that this happens rarely. Here's how it works when it does, and the maths behind why it doesn't happen often.
The math first
A typical 50-metre roll lasts the average household between 2 and 4 months. Two-person households are at the longer end. Families with young children are at the shorter end. Almost everyone is somewhere in there.
Compare that to a supermarket box: 30 metres of film, replaced every 1 to 2 months. WARE rolls are longer (50 m vs 30 m) and they get used more efficiently — fewer bunched, wasted sheets — so the gap between refills is roughly four times longer than the box you're replacing.
For most households, that's 10 refills a year. Maybe twelve.
How to refill
Sixty seconds, no tools.
- Lift the lid of the dispenser. It's hinged at the back; the front edge swings up.
- Slide the empty cardboard core out of the holder. The core comes free without resistance — there's no clip or thread.
- Recycle the core in your kerbside paper recycling.
- Take the new roll out of its outer cardboard. The end of the film is taped down with a small paper tab. Peel the tab and let the first 5–10 cm of film hang loose.
- Slide the new roll into the holder. The roll only fits one way — the cut edge of the film should sit just above the blade.
- Feed the loose end of the film over the front lip of the dispenser, under the blade. Close the lid.
Pull a sheet to test the cut. It should come off square across the full 30 cm.
A note on the auto-refill subscription
If you're on auto-refill, we send you a new roll every 90 days — based on the average for households of your size, which you set when you signed up. If a roll arrives before you need it, push the next one back in the email we send. If you run out before one arrives, email us and we send one same-day.
There's no commitment and no cancellation fee. Auto-refill exists because we'd rather not have you reorder — the whole pitch of WARE is one fewer thing to think about.
When something goes wrong
If the blade ever stops cutting cleanly — uneven edges, ragged cuts, won't slice through a single sheet — that's not normal wear and we want to hear about it. The blade is ceramic-coated and designed not to need sharpening for the life of the product. If it dulls, that's a fault and we replace it.
Email hello@ware-supplies.com with a photo of a cut sheet and we'll send a replacement dispenser.